A screen shows as offline

A screen is offline when it hasn't checked in for a few minutes. If it has power, it keeps playing its stored content.

Check, in this order

1. Power: is the TV or the player device on? Check the power strip and timers.
2. Internet: does the device have a network connection? Restart the router if other devices are also offline.
3. The player: is the player open in front? On Android TV, someone may have quit the app; on a browser, the page may have closed.
4. Sleep: TVs with energy saving may turn off the browser. Turn energy saving off.
5. Firewall: in company networks, the player needs HTTPS access to the StageXI address.

Then

• Choose Reload on the screen's page when it is back.
• Turn on offline alerts to be told next time. See Monitoring.